Welcome to Southwell Medical Centre
Important: Please ensure you are wearing a face mask or covering when entering the surgery. Many thanks
Coronavirus (COVID-19): what you need to do
Help control the virus
To protect yourself and others, when you leave home you must:
wash hands - keep washing your hands regularly
cover face - wear a face covering over your nose and mouth in enclosed spaces
make space - stay at least a metre away from people not in your household
If you are feeling unwell, get a test and do not leave home for at least 10 days.
Visit https://www.gov.uk/coronavirus for Full guidance on staying at home and away from others
August 2020- We are pleased to announce we have a new permanent female GP. Dr Melissa Shaw will be a great asset to the team.
Message to our Patients (17.9.2020)
As we approach the winter season, our overriding aim at the practice is to keep our patients and staff as safe as possible during these very difficult pandemic times.
We are now taking requests for a limited number of pre-bookable appointments if your problem is not urgent. Any requests for urgent ‘on the day’ appointments will be assessed by a member of our clinical team, so please advise us of the reason for your appointment request. You will receive a call back from the surgery and in some circumstances you may be invited in for a face to face appointment. Please bear with us as it may take significantly longer to respond to phone call requests than usual. Please also ensure your phone is set to accept calls from ‘unidentified’ callers and that the practice has up-to-date contact details.
If you have symptoms of cough, fever, loss of smell/taste please first use the NHS symptom checker via www.nhs.uk
If you are concerned you may have coronavirus please use the NHS 111 online coronavirus service or call 119 to book a test. Do not come to the surgery.
We are grateful for your help in keeping our community safe. We are trying to minimise the number of patients physically coming to the surgery to protect both patients and our staff. To ensure we all remain safe we would ask that you call us instead of coming into the surgery unless you have an arranged face to face appointment with a Doctor or Nurse. This includes requests for medication and appointments or any other general queries.
Please register with our online prescription request service if you need regular repeat prescriptions. We have also introduced an electronic prescription service for those patients who are not eligible to use our dispensary service. This means you are able to nominate a pharmacy and your repeat prescriptions will be sent there electronically without the need to pick up a paper copy. (If you are a dispensing patient you are able to request and collect your medicines from the practice as usual.)
Many GP surgeries have had to significantly reduce their services in the last few weeks and we are trying to reduce this risk as much as possible. This is becoming more challenging with the anticipated increase in the usual winter related illnesses which also have an impact on our staffing capabilities. Please remember to be patient and kind to our all our staff during this difficult time. They are doing their best under enormous pressure.
Please update us with your mobile number and consent to receive SMS messages if you wish to receive text messages from us.
Self-Referral For Physiotherapy
You can now self-refer for physiotherapy WITHOUT SEEING A DOCTOR.
Have a look at the poster below and then complete the form. This can be returned directly to the Physio team by
email, post or via the surgery - there are even physio sessions at the practice.
Physiotherapy self-referral poster
Physiotherapy self-referral form
The doctors and staff seek to provide the highest level of care for all patients and also wish to develop, through Southwell Patient Participation Group (SPPG),
a partnership between our patients and the professionals involved in your care.
As a Training Practice we often have trainee GPs working with us. They are fully qualified Drs who are now training with us to specialise as a GP.
Our current trainees are Dr M Seth and Dr J Mabbott.
All our patients have a named allocated GP (known as "usual GP" here at SMC).
You can ask any member of staff if you want the name of your allocated GP.
In order to maintain the highest possible standards of medicines safety, we require at least 2 full working days to fulfil any requests for repeat medication.
We apologise for any inconvenience that this may cause, but hope that patients will understand that the longer time is needed to ensure patient safety at all times.
Please be aware that ALL telephone calls IN and OUT of this practice are now recorded for patient and staff safety.
Recordings are securely stored for 5 (five) years.
Are you interested in the GP patient survey?
Find out more by clicking the patient survey icon below.
(Site updated 17/09/2020)