A message to our patients 17.9.2020
As we approach the winter season, our overriding aim at the practice is to keep our patients and staff as safe as possible during these very difficult pandemic times.
We are now taking requests for a limited number of pre-bookable appointments if your problem is not urgent. Any requests for urgent ‘on the day’ appointments will be assessed by a member of our clinical team, so please advise us of the reason for your appointment request. You will receive a call back from the surgery and in some circumstances you may be invited in for a face to face appointment. Please bear with us as it may take significantly longer to respond to phone call requests than usual. Please also ensure your phone is set to accept calls from ‘unidentified’ callers and that the practice has up-to-date contact details.
If you have symptoms of cough, fever, loss of smell/taste please first use the NHS symptom checker via www.nhs.uk
If you are concerned you may have coronavirus please use the NHS 111 online coronavirus service or call 119 to book a test. Do not come to the surgery.
We are grateful for your help in keeping our community safe. We are trying to minimise the number of patients physically coming to the surgery to protect both patients and our staff. To ensure we all remain safe we would ask that you call us instead of coming into the surgery unless you have an arranged face to face appointment with a Doctor or Nurse. This includes requests for medication and appointments or any other general queries.
Please register with our online prescription request service if you need regular repeat prescriptions. We have also introduced an electronic prescription service for those patients who are not eligible to use our dispensary service. This means you are able to nominate a pharmacy and your repeat prescriptions will be sent there electronically without the need to pick up a paper copy. (If you are a dispensing patient you are able to request and collect your medicines from the practice as usual.)
Many GP surgeries have had to significantly reduce their services in the last few weeks and we are trying to reduce this risk as much as possible. This is becoming more challenging with the anticipated increase in the usual winter related illnesses which also have an impact on our staffing capabilities. Please remember to be patient and kind to our all our staff during this difficult time. They are doing their best under enormous pressure.
Coronavirus (COVID-19): what you need to do
Help control the virus
To protect yourself and others, when you leave home you must:
wash hands - keep washing your hands regularly
cover face - wear a face covering over your nose and mouth in enclosed spaces
make space - stay at least a metre away from people not in your household
If you are feeling unwell, get a test and do not leave home for at least 10 days.
Visit https://www.gov.uk/coronavirus for Full guidance on staying at home and away from others
EPS -Electronic Prescribing Service
We are moving to EPS on 8th September 2020
This is where the patient nominates a pharmacy that they would like their prescriptions to be sent to electronically. This means that you still request your prescription in the usual way however when we receive your request we will process it and automatically send it electronically to your nominated pharmacy - this is much easier, efficient, safer and more secure than you having to come and collect your prescription from the practice.
Our staff will be asking all patients who collect prescriptions to sign up for this and you can nominate a pharmacy of your choice at that time. If in the future you wish to change to a different pharmacy just let us know and we can make that change for you.
All telephone calls in and out of this practice are recorded for safety and training
Recordings are securely stored for five years.
Let us know your Mobile Number and email Address
We are in the process of collecting email addresses and mobile phone numbers for all patients as this can save the NHS money when contacting you..
Please either complete the online form found in the link at the bottom of this page called "text message reminders" or complete the paper form that is available in reception.
You have a named GP!
All patients have a named GP. We have always operated a "usual GP" system as a way of sharing out the administrative workload for all Doctors. Therefore you already have a "usual GP" and this person will be your "named GP" for NHS purposes. As before, you can still see or speak to any Doctor for advice - this is purely a way we divide up workload for administration tasks. If you want to know who your usual GP is - ask any staff member.
Data Protection & Your Confidentiality Matter.
The General Data Protection Regulations became law on May 25th 2018.
For details on how this will affect our use of medical records, please see link entitled Privacy Notice and GDPR at the foot of this page.