We are currently seeing a huge demand for appointments, and we are trying our best to meet this demand through emergency triage appointments, pre-bookable telephone appointments and pre-bookable face to face appointments.
If your medical problem is MEDICALLY urgent please phone from 8am on the day and we will triage your problem via the triage team who will decide on the best next steps for your medical problem. We reserve around 200 same day available appointments each week.
If your medical problem is not medically urgent for the day, please call us AFTER 10am to book a pre-bookable appointment. The reasoning behind this, is so that anyone who requires medically urgent help and advice, can receive this in a timely manner as the care navigators will be able to process the urgent calls before 10am.
We like to encourage continuity when it comes to seeing the GP and therefore if you would like to see the same GP please ask the receptionist team and they will try to accommodate this where possible. This might not always be possible, particularly if it is an urgent problem, but we will try to keep the same GP for you where we can.
Our reception team are trained as care navigators and therefore they may ask the nature of your call to enable them to direct you to the best person to care for your needs at that time.
The team have access to lots of different services in-house including; advanced practitioners, GP trainees, practice nurses, healthcare assistants, phlebotomists, first contact physiotherapists, clinical pharmacists, midwives etc. As always your information will be treated with care and only shared with the appropriate clinicians. We want to ensure we get you to the most appropriate person as soon as possible to avoid you having to call back. We are here to help you and provide you with the best care we can and your help with this is much appreciated.
Non-urgent advice: Urgent Appointments
We are currently using a triage system via a team of clinicians on the day. If you require an urgent appointment (same day) please try to call before 11am.
You will be added to a triage list and they will EITHER call you to discuss your symptoms and EITHER treat you over the phone or make you a face to face appointment if they feel it is appropriate. If, after looking at your records and information, your problem is not medically urgent or requires a different NHS service, they may ask the care navigators to call you back with an alternative solution.
If your problem is not urgent, we have a limited number of pre-bookable appointments available around 2-3 weeks in advance.
Alternatively you can visit the NHS website to find other services which may be better suited to your problem so we advise you to use these where appropriate to help free up the burden on primary care.
Non-urgent advice: Enhanced Access
Enhanced GP access service is accessible 7 days per week. This is separate to our Southwell Medical Centre opening ours (8am to 6pm). If you require an appointment please enquire with the reception team.
We can book appointments with doctors and nurses between:
Mondays – 18:30 -20:00 to be seen at Collingham Medical Centre
Tuesdays, Wednesdays and Fridays – 18:30 – 20:00 to be seen at Lombard Street Medical Centre
Thursdays – 18:30 – 20:00 to be seen at Southwell Medical Centre
Fridays 18:30 – 20:00 and Saturdays – 08:00 – 17:00 alternating between the above three practices
Sundays – Appointments range from 09:00 -12:00 to be seen at Lombard Street Medical Centre
We also offer morning appointments between 07:30 – 08:00 in the mornings at Southwell Medical Centre for certain clinicians.
Staff will have some access to your medical records and should be able to help you in the same way as the doctors here, but this is dependent upon your consent prior to booking the appointment.
Please note that this service is for BOOKED APPOINTMENTS ONLY.
Appointments outside of our opening hours will be advised on how to access the building through the side entrance when their appointment is booked.