You Said, We Did !

You said: ‘You are having a long wait in queue for the Reception Desk’.

We did: Great news! We have two Care Navigators on the front desk to assist patients, where possible. This approach not only ensures a quicker and more efficient service but also enhances patient satisfaction by providing them with the support they need promptly. 

You said: ‘You are waiting a long time on the telephone lines for someone to answer.’

We did: We now offer the option of a call-back as part of our telephone service. We wanted to demonstrate our commitment to improving the patient experience by reducing wait times and providing more flexibility for individuals seeking assistance.